About Me

I love experiencing the world as interdependent systems. At present I focus on software systems — the beast of a complex distributed system that is New Relic, as well as the thousands of software systems that we monitor for our customers — and cognitive systems ‐ the interplay of human and machine that enables us to create, maintain, and operate the software and hardware on which we've built the modern age.

Boilerplate Bio

Beth Adele Long is a software engineer in Reliability Engineering at New Relic, where she focuses on the technical and human challenges of creating resilient complex systems. After earning a degree in Engineering Physics, she abandoned a prospective career as a rocket scientist in favor of tinkering with websites. She has a morbid fascination with incidents and would love to hear the gruesome details of your last Sev 1. Her tech writing is consolidated at bethadele.io.

  • Love
  • Code

Better Incident Command

The Lead Developer
24 April 2018, New York City

Incident Commanders (ICs) help resolve incidents faster and increase learning by regulating the flow of incidents.

Slide Deck | (Video TBA)

On-Call Rotations and Incident Response

February 2018, New Relic Blog

How we approach incidents and on-call at New Relic.

Part 1: On Call Rotations
Part 4: Incident Response

DevOps Takes Practice

New Relic FutureStack 2017
London / Berlin / New York City

DevOps requires a learning culture and constant adaptation. Matthew Flaming and I discuss how New Relic has evolved reliability practices.

Video (London) | Video (NYC)

Geek Out with Me

Here's a curated list of articles, papers, and videos to explore if you're interested in complex software, cognitive systems, or resilience engineering.

  • How Complex Systems Fail

    This concise paper by Dr. Richard Cook rewards attentive first, second, and twentieth readings. If you work in software (or any field with systems of any complexity), you should study this gem.

  • The Stella Report

    The SNAFU Catchers' report from their first cycle of study highlighted challenges like strange loops and dark debt, not by studying cosmology but by studying how humans cope with complexity in modern software.

  • Moving Past Shallow Incident Data

    John Allspaw points out the limits of shallow incident data like MTTR and MTTD, proposing deeper ways of engaging with incident data.

  • Just Culture

    Human factors and systems safety pioneer Sidney Dekker shares a short film on how one organization transformed to a "just culture" of learning, accountability, and trust.

Curious?

Elsewhere, I write about broader topics, including but not limited to productivity, self-trust, and death.